Self-storage operators naturally prioritize occupancy and revenue at their facilities, but they should never take their eye off of this ball: site security. It isn’t just about preventing theft, it’s about creating a sense of safety. Even otherwise satisfied customers will abandon your business if they don’t feel that they and their stored items are protected. Once they leave, you run the risk that they’ll share their less-than-stellar experience with others. In this video, industry management expert Jim Ross, host of the “The Self Storage Show,” shares three big security mistakes that drive away tenants and potential renters, and the simple fixes that can safeguard your property. Your facility’s reputation—and bottom line—depend on getting this right.
ISS Staff
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