If you’re a self-storage operator, you may think that technology gets you off the hook for certain tasks—and it does! However, it’s still critically important to optimize your in-person customer service. Don’t believe it? Just listen to this video by industry management expert and operator Carol Mixon. She explains the hefty usefulness of this skill and its long-term impact on your business, sharing strategies to help you make a positive impression, build strong rapport and maximize your product knowledge. You’ll also learn how to personalize communication, consistently deliver value to tenants, foster lasting connections, enhance loyalty and drive rentals. Service still matters in the storage industry, and you shouldn’t settle for average. Here’s a chance to master it and strive for excellence!
ISS Staff
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