Is self-storage operation getting simpler or more complex? There certainly seem to be more challenges in relation to competition, legislation, risk management, consumer expectations, marketing, technology, pricing and more. Whether you’re an owner or manager, no matter how many facilities you oversee, it’s critical to be in the know across all aspects of the business, so you can maximize performance. Knowledge is essential to enhance efficiency, profitability and tenant satisfaction in a rapidly changing industry.
Our 2026 Facility-Operation Guidebook will arm you with the tools, strategies and information you need to help your assets thrive. From optimizing revenue and enhancing the customer experience to implementing new technology and creating ancillary income streams, this 248-page publication provides expert advice, actionable tips and industry best practices. It covers:
Revenue management: Budgeting, pricing strategies, fees, expense auditing, tax savings, delinquency, collections and more
Sales and service: The rental funnel, follow-up, sales scripts and training, the customer experience, conflict resolution and more
Site maintenance: General facility upkeep, care for all building components, pest management and more
Safety and security: Crime prevention, workplace violence, crisis management, cybersecurity, security systems and more
Legal and insurance: Pressing legal issues, rental agreements, lien sales, law-enforcement requests, abandoned goods, bodily injury, property damage, insurance costs and claims, and more
Staffing: Policies and procedures, recruitment and hiring, compensation, training, motivation and retention, discipline and termination, workplace culture and more
Career development: Core and next-level management skills, job interviews, promotions and raises, middle management, and conflict resolution
Marketing: Digital trends, targeting, budgeting, tracking, branding, community collaboration, websites, search engine optimization, paid search, social media and more
Technology: Adoption, support, remote management, automation, software, artificial intelligence, mobile apps and more
Outsourcing: Third-party support, contractors and service contracts, detailed outsourcing options
Add-on services: Retail sales, truck rentals, wine storage, boat/RV storage, flex space, community solar, cell-tower leases, plus new profit centers to explore
Related:Cultivating a Family Self-Storage Business: Get First-Hand Advice From a Successful Father/Son Duo
The Facility-Operation Guidebook is available for purchase in digital and softcover formats. The PDF versions are easy to view on a computer screen or tablet and are immediately downloadable upon completion of purchase where they’ll be made available in your “My On-Demand Library.” You can also purchase this product as part of a discounted bundle with the Building/Investing Guidebook.
Related:Learning From the Stars: Participate in Oscar-Worthy Self-Storage Education at This Year’s ISS World Expo
Get equipped to navigate market complexities, improve business efficiency and stay ahead in the ever-evolving self-storage industry. Grab your copy today!
ISS Staff
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