Despite prominently displaying your self-storage facility’s access hours on your lease agreement, signage, website, social media and anywhere else you can think of, you’ll occasionally have tenants who don’t know what they are or simply don’t care. And when they fail to leave the property before closing time, they could end up stranded, depending on your security system and protocols. It’s no good for them or your operation. Not only does it create issues of liability and headaches for site staff, any public complaints an affected customer makes will reflect poorly on your business. In this thread on the Self-Storage Talk online community, members are discussing how often this happens, what they do about it and how to avoid it. Jump in to share your own “trapped” tale and advice!
ISS Staff
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